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Talking Books: Policies

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Policies

Please notify the Nevada Talking Book Services (NTBS) if you move or if you change your phone number. Please notify us if you decide to cancel your service permanently or if you wish to place your service on temporary hold. Also, if you believe you are no longer eligible for service for any reason, please let us know. You can call us at 775-684-3354 or 1-800-922-9334, Monday through Friday, 8 a.m. to 5 p.m.

Please call us if you are going to move to another state, If you will be living outside the state of Nevada for six months or longer, you will need to transfer your account to the current state in which you reside. You will no longer receive service through the NTBS, and you must return all cassette and digital books that we sent you. The machine(s) we have loaned to you may be taken with you to your new address; they will be transferred along with your reading records and application to the new serving library once you notify us of your move. To make your transition as easy as possible, please call us and we will transfer your service and give you the contact information for your new serving library.

If you travel extensively throughout the United States your serving library will be in the state of your permanent address.

No postage is required to borrow or return materials. Most of the materials sent out by the Talking Book Program are eligible to be mailed as Free Matter for the Blind and Physically Handicapped. When returning materials to us, simply place the items into a regular post office drop box or take them to the United States Post Office. Please make sure that you have flipped the card over so that the library's return address appears. You will know that the card is oriented correctly if the clipped edge is in the upper right-hand corner.

Postal regulations require that anyone who mails materials as Free Matter for the Blind and Physically Handicapped must register with their local post office. Some post offices are stricter than others. Any problems you may be experiencing may be cleared up by talking to your post office. If a mail carrier refuses to pick up materials, you are responsible for returning them to the post office. But you may want to talk with the Post Master to see if the problem can be resolved.

It is our pleasure to serve the patrons of the Talking Book Program and we hope that our staff, materials, and equipment will be treated with equal care and respect. It is possible that you may have your borrowing privileges suspended if any of the following occur repeatedly:

•  Requesting replacement of equipment or materials that have been damaged through carelessness, abuse, or unauthorized repair

•  A large number of overdue, lost, or damaged books

•  Obscene, harassing, degrading, or threatening language or behavior to any Nevada Talking Book staff member(s) or volunteer(s)

•  Loaning of books, magazines, or equipment to other persons.

•  Refusing to respond to machine audit requests or overdue book notices.

If it appears that you have misused service in any way, our staff will first discuss the problem with you by telephone or in person. A letter will then be sent that states the problem and provides an opportunity for you to respond within 30 days.

To avoid suspension, you must contact the NTBS before the scheduled suspension date and be prepared to explain why suspension should not take place. If misuse of service continues, the NTBS staff will send a notice suspending your service.

The suspension period will not exceed six months and will affect only that portion of the service that has been abused. Service will not be permanently canceled and will resume after the suspension date. You will be notified by mail when your service will be returning to normal.

If service abuse recurs, a second written communication will be sent to the client citing the earlier warning letter, listing examples of subsequent abuse, giving the client an opportunity to reply by a certain date, and then suspending the service for a stated period (up to six months). A specific date for resumption of service will be included in this letter.

 

The following policies govern the circulation of books and equipment to eligible blind and/or physically handicapped readers of the Nevada Talking Book Services.

Eligible readers who borrow materials from the library accept responsibility for using materials with reasonable care, returning them to the lending agency according to established loan policies, and not losing or damaging them through negligence. Violation of this policy can result in suspension of some or all library services. [NLM 9.10.2]

Books are on loan to you for up to 90 days. Digital magazines in gray plastic boxes must be returned to us in 30 days in order for you to receive the next issue. Digital magazines in red containers are sent to you from NLS. These should be returned to sender as soon as you are finished with them. Although we do not charge overdue fines, it is in your best interest to return books promptly. Since each book you return to us prompts another one to be sent, an overdue book will keep you from getting a replacement book.

Recorded books and specialized playback equipment are loaned to eligible registered readers without charge. Records will be kept of all such loans. The borrower should notify the library of changes of address, a desire to cancel the service, or temporary or permanent transfer of service to another geographic area.

Books and equipment will be loaned to registered readers as long as they are eligible and as long as they actively use the materials during each twelve month period. All books and playback equipment remain the property of the federal government.

For questions or comments please contact Nevada Talking Book Services.

Nevada Talking Book Services
Nevada State Library, Archives and Public Records
100 N. Stewart Street
Carson City, NV 89701-4285

or call: (775) 684-3354 Carson City/Reno

E-mail to: nvtalkingbooks@admin.nv.gov

Toll-free in Nevada: 1-800-922-9334

Nevada Talking Book Services safeguards the privacy of patrons’ registration and circulation records in accordance with the State of Nevada Revised Statute (NRS)  239.013.

NRS 239.013  Confidentiality of records of library which identify user with property used.  

Any records of a public library or other library which contain the identity of a user and the books, documents, films, recordings or other property of the library which were used are confidential and not public books or records within the meaning of  NRS 239.010. Such records may be disclosed only in response to an order issued by a court upon a finding that the disclosure of such records is necessary to protect the public safety or to prosecute a crime.(Added to NRS by  1981, 182)

Nevada Talking Book Services Strategic Plan

(Revised 2015)

 Mission Statement 

The Nevada Talking Book Services (NVTB) provide access to books and magazines in audio and braille formats and distribute specialized playback equipment. We also provide reader advisory service. This free program is provided to qualified Nevada residents unable to read or hold standard printed material due to a visual or physical limitation for personal enrichment, so That All May Read.

 Goals

The following goals represent the direction of the NVTB program.

Goal I: Promote awareness of the program.

Program Activities

  • Continue the full time outreach program in the Las Vegas area and part time in the Reno/Carson City area.

  • Distribute the newsletter quarterly to patrons and publish on the web site

  • Consult with the Public Information Officer regarding news release opportunities

  • Develop public and private partnerships with other agencies, community-based organizations, schools and public libraries to improve their knowledge of the program and how to connect users to its resources.

Goal II: Provide training to fully utilize the program and other resources.

 Program Activities

  • Provide training and professional development, including continuing education, to enhance the skills of the current staff, and improve the quality of reader adviser output.

  • Develop training to enhance competency for library staff.

  • Provide training to patrons using the download site, BARD, and the BARD apps for iOS and Android systems.

  • Support projects for training for the public that extend access to technologies, resources, and programming, especially digital & technology literacy

  • Partner entities

Goal III: Provide services to the underserved.

  • Sustain NVTB to record unique Nevada and Great Basin materials for local and national use to help provide all users access to information.

  • Programs facets of the program to support underserved populations with vision loss of children, those who work and the aging.

Goal IV: Insure the statewide NVTB program is effectively administered.

  • Review, update and extend the NVTB outreach program to the target population.

  • Initiate an assessment of the impact of NVTB services in meeting the needs of targeted users.

  • Continue administrative support of NVTB.